LINKWAYWe're Here to Help
Get reliable support for all your internet needs. Reach our local team daily, 10am–7pm (IST).
Get Support
LOCAL PEOPLE. A REAL CONVERSATION.
Let's get you
connected.
New connections, renewals or a little help.
We're here Monday–Sunday, 10am–7pm.
Visit our Nalasopara office.
Office No. 15, Karan-A, Majithiya Park,
Besides Bank of Baroda Office, Achole Road,
Nalasopara East, Maharashtra 401209.
Frequently Asked Questions
How do I change my Wi-Fi password?
Connect to your home Wi-Fi and open your router’s settings page. The address and login details are usually on the router label or in its setup guide. In Wireless or Wi-Fi settings, enter a new password, save it and reconnect your devices.
If Linkway set up your router, call us before changing settings you are unsure about. Avoid pressing the factory-reset button: it can erase the configuration needed for your internet connection.
My internet is slow. What should I check first?
First check whether the problem affects one device or every device. Pause large downloads, move closer to the router and try again. You can switch the router off for 30 seconds, then turn it back on and allow it to reconnect.
For a clearer speed check, connect a laptop with a LAN cable and use our speed test. If the problem continues, WhatsApp us your customer ID, when it started and a screenshot of the result. A red LOS light or no internet on all devices is also useful to mention.
How can I upgrade my plan?
Choose a plan from our plans page, then call 9970695360 or 8650702060. You can also WhatsApp us your customer ID and the plan you want.
We will confirm the amount payable, any adjustment to your current plan and when the upgrade can start. If you pay through the details shared by our team, send the payment screenshot on WhatsApp so we can verify the transaction and confirm activation.
Is Linkway available in my building?
We serve Nalasopara East and West, Vasai East and West, and Virar East and West. Coverage depends on the building, so please share your society or building name, area and a nearby landmark on WhatsApp.
Our team will check fibre availability at your address and explain the installation, router and plan options before you book. Free installation applies only to eligible plans.
How do I pay or renew my connection?
Use Pay / Renew to sign in to the customer portal. If you need help signing in or choosing a renewal, contact our team with your customer ID.
For a payment arranged directly with our team, use the official payment details they provide and share the successful payment screenshot on WhatsApp. Wait for confirmation that the payment has been checked and your renewal is active. Our contact hours are Monday to Sunday, 10am–7pm.
Linkway Network & Service Information
Optical network and service information for Nalasopara, Vasai and Virar, East and West.
These cards explain how to get help; they do not measure your connection. For an outage or current line-status check, call or WhatsApp our team. Building availability is confirmed individually.
Connection Checks
Equipment & Setup
Ask for the full payable amount before booking.
Support Requests
There's a person
behind every connection.
Here are the experiences shared on our website.
What Our Customers Say
Real experiences from families, gamers, remote professionals, and local business owners powered by Linkway optical fiber across our local service areas.
“Switched to Linkway 100 Mbps fiber for work from home. Daily Zoom calls, client presentations, and VPN run with zero packet loss. Installation was completed within 4 hours of requesting on WhatsApp. Very courteous local staff!”
“Best ISP for online multiplayer gaming in Nalasopara. Getting consistent 18–24ms ping on Valorant and CS2 Mumbai servers with zero jitter. Their dual-band router provides full speed in every room of our flat.”
“Affordable and truly unlimited internet. 4K streaming on Smart TV and simultaneous phone browsing runs smoothly without any buffering. Whenever we had a minor query, their local team replied on WhatsApp immediately.”
“We have 6 devices connected simultaneously (2 laptops, 3 phones, 1 Android TV) with zero bandwidth lag. Monthly online recharge through the self-care link is effortless. Hands down the most reliable fiber service in our area.”
“We use Linkway fiber at our retail store for billing computers and 8 HD CCTV live feeds. Solid 99% uptime and dependable local technicians who respond immediately whenever called. Highly recommended for commercial setups.”
“Opted for their annual 100 Mbps plan and received the free router installation plus 2 months of complimentary service as promised! Excellent customer support on WhatsApp that solves queries promptly.”